Appointment system

There are several ways to submit medical information and request an appointment with the surgery:

Use Klinik

We are asking, where possible, for our patients to use our online consultation system Klinik.  As well as medical advice and appointment requests, you can use Klinik to request fit notes, GP letters, medical reports, medication reviews and test results.

Using Klinik is very simple:

complete a simple form about your problem or request, your GPs decide on the best treatment for you and we will, call email, or text you with advice, a prescription or an appointment.

Take me to Klinik     More info about Klinik

Use the NHS app

You can also book, view and cancel appointments at Boxgrove Medical Centre using the NHS app on your smartphone or tablet (or by using NHS Services on a computer). The NHS app allows you to order repeat prescriptions and check your GP medical record.

   Android app download        Apple app download

I still need to see or talk to someone at the surgery

You can choose to have a telephone OR face to face appointment with one of the clinical team.

What type of appointment do you need?

How can I get an appointment outside of regular surgery hours?

Extended Hours clinics:

• Thursdays from 18:30 to 19:00 - A GP and Nurse Practitioner clinic
• Saturday (the third Saturday each month) – A Nurse Practitioner and Healthcare Assistant clinic

When booking ask for an Extended hours appointment.

Hub appointments

Alternatively, you can be seen at one of the local Hub surgeries

There are 6 hub surgeries across the area which run doctor and nurse services after weekday hours and every weekend.

When booking ask for a Hub appointment

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How to request a home visit

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10.30am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

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Don't need your appointment at the surgery?

Don't worry, it's okay to cancel. We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it to allow us to give it to someone else.  Here’s how…

How to cancel an appointment

• Text back the word CANCEL to the appointment text we sent you.
• Login to your NHS App account and cancel the appointment
• Visit the Klinik system and click the 'cancel my appointment' tile
• Email soccg.boxhillmc@nhs.net
• Call us on 01323 412300

Important note

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA). Repeated failure to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.