We are often asked questions regarding our GP surgery website features, functionality and pricing, so we have compiled a list of answers to the most frequently asked questions we receive below. Feel free to get in touch with us if you still have further questions that aren't answered on this page.
To streamline the website development stage our GP surgery websites are based on one of our design themes. We initially set up your site with generic content at a web address not accessible by the public, and then, in consultation with you, we add content specific to your practice and the NHS syndicated content and forms you wish to include and integrate the online patient services your clinical systems supplier provides.
We match your chosen theme to your logo, branding and preferred colour scheme and you can review the design and content until the site is finalised and ready to publish. The process takes 10-14 days from the time we have been supplied with the website content,
All of our website design themes have been developed using a 'mobile first' framework. This is essential as years of analysis show us that the majority of visitors to your practice website will view your site and consume the content using a mobile device. All of the content, text, graphics and photos on our GP surgery websites is optimised to be viewed and used on mobile phones, tablets, laptops and desktop PCs.
If your surgery already has a domain name registered for use with your current website then you can keep and use that domain name when you move your practice website to us. Pointing your domain name to our servers where we host your site is a simple process and we will provide you with all the information you need to undertake this step. If your domain name ends with .nhs.uk then it is owned and administered by NHS Digital and you can ask them to point your domain name to our servers.
Your clinical system's online patient services website and app that allow patients to book and cancel appointments, order repeat prescriptions, view their medical record and send your practice secure messages are easily linked to and integrated into our surgery websites. Our surgery websites can be linked to Patient Access from EMIS, SytmOnline from TPP and Vision from INPS.
You can easily make changes to your website by editing, adding and removing text, uploading documents and adding images. Our lightweight CMS offers a 'live-page' view that means it is a doddle to make and preview your edits before publishing them. Our website editor is easy-to-learn and easy-to-use and training is provided to get the most out of it. Practices that are too busy or short-staffed to edit the website themselves can sign up for our enhanced plan which includes 20 hours per annum of site-edits and updates undertaken by our team on your behalf.
Yes. Our lightweight CMS is our preferred option for simple on-page editing, but we can also build your website in WordPress if your team prefers it. That includes practices moving from a former Silicon Practice website who would like to keep a familiar editing experience.
Yes - we provide FREE training on how to use our content management system to edit and update your website in the form of videos and a training manual. This training will ensure that you can get the most out of our CMS and covers everything from basic text editing through to uploading documents, optimising and inserting images and adding new pages. We can provide live remote training for anyone that needs extra support and help. All clients also have full access to our online library of training resources.
Yes, as part of our set up process we will copy any content you wish us to from your existing site to your new surgery website. You can email us new copy or advise us of amendements and additions or deletions that need to be made to the content we copy across.
Yes - our 2 annual plans both offer support as part of your annual fee. Our standard annual plan includes a library of online training resources, videos and manuals on how to edit and update your site's content and 5 hours of support and site updates. Our enhanced plan offers 15 hours of support and site updates. We aim to respond to all support requests within one working day.
